If your storage box isn’t right for your space, you can request a return within 30 days of delivery.
How to start a return
Email [email protected] with your order number, the item you want to return, and the reason for the return. If there’s a quality issue, include photos if you can. We’ll review your request within 2 days and email you the current return warehouse address and shipping instructions. Please wait for that email before mailing your package.
Who pays for return shipping?
You cover return shipping if you change your mind or ordered the wrong size. PRYMORIN covers return shipping for products with a quality issue.
When will I get my refund?
Once we receive your return and confirm the refund, we’ll process it within 5 days to your original payment method. Your bank or payment provider may take additional time to post it.